Kilglen takes great pride in supporting tenants who are searching for their ideal home. We strive to provide excellent service and ensure that you are fully supported from the beginning of your tenancy to the end.

Tenant Application Information

  • Photographic ID

    Each person must provide us with photographic ID evidence. This can be a passport, full driving license or a provisional license.

  • Proof of Residence.

    Each person must provide us proof of residence for the past three years. This can be a dated bank statement, council tax bill or utility bill.

  • Payslips

    Each person must provide us with three months worth of payslips which must show their name and address. We do not accept screenshots.

Tentant Application Form

Out of Hours Emergency Call Outs.

What constitutes an emergency?

An emergency repair means those repairs which are necessary to alleviate, remove or reduce risk to the safety, security or health of a tenant, the general public or the property.

For our tenants in case of plumbing, gas and electrical emergencies please call Gasman Energy on 01418404706.
For locksmith and joinery emergencies please call Arco Property Maintenance on 07876502519.

Your responsibilities if you think you may have an emergency

Before calling an emergency contractor, please check any manuals you've been supplied with. The contact numbers supplied to you when you have an emergency should only be used when our office is closed.

  • Water Leak.

    If you experience a water leak at the property then you must look to turn off the stopcock immediately. The location of your stopcock can be found in your welcome pack. Please contact the out of hours number immediately .

  • No Heating / Hot Water

    A plumber will attend during cold temperatures if: You have checked the timer to confirm the times are set correctly, you do not have an immersion heater, you have young children or an elderly person lives at the property

  • House Break In.

    If you have a break in you can instruct our handyman to attend your property to temporarily board up any window/make the property safe and will re-attend during working hours to replace glass/doors etc. .

  • Smell Of Gas

    If you smell gas or suspect a leak you must call the National Gas Emergency Service / Transco on 0800 111 999 immediately. More information for suspected gas leaks and gas safety can be found here on the SGN website.

  • No Lights

    You can instruct an electrician to attend if you have checked the fuse box and checked that the switches have not tripped or you have contacted the Electricity Board to ensure they have not turned off the power in the street/building.

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